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Frequently Asked Questions
Order
In stock orders generally ship within one business day; however, orders can ship within 1-3 business days. Orders placed after 12pm PST may ship the following business day.
Backorder items are items that are out of stock but can be purchased at a discounted rate. These items usually ship within 2-8 weeks.
We've partnered with Affirm to provide you with financing options.
Term lengths of 3,6,12, or up to 36 months. Subject to credit approval. One example of this loan could be, on a $700 purchase, you may pay $63.18 for 12 months with a 15% APR.
Rates from 0% APR or 10-36% APR. Payment options through Affirm are subject to an eligibility check, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.
More Details are checkout
Shipping and Returns
We offer FREE shipping anywhere in the 48 states with UPS Ground or UPS 3-Day Select®. Express delivery options are available with additional fees calculated during checkout. Shipping rates for Alaska and Hawaii delivery are calculated at checkout.
We have a 30-day return policy. Returns must be made within 30 days of receiving. We happily accept returns in new, original condition with original tags and packaging. Used items are not eligible for returns. Alterations, special sizing, resizing, and backorder only items are not eligible for refunds.
Please use our contact page for all return inquiries. Returns must be shipped with adequate insurance and tracking. Return shipment tracking information must be provided to us. We are not responsible for returns that do not have adequate insurance and tracking information. Please include return merchandise form with the return shipment.
ECOMARK Diamonds
606 S Olive St, Ste #2000
Los Angeles, CA 90014